We understand that sometimes you may need just a little more than the basic help with your website. And that’s what we’re here for!
Whether you need weekly modifications, backup services, on-call development or just someone to call when you need answers – we have you covered. Our support plans will help keep your site secure, up-to-date, and provide you with our expert development and consulting services.
Bronze$75
- Detail - 2 hours of service
- 24 Hour Access - No
- Domain(s) - 1
- Includes - Installations, Upgrades, and Theme Modifications
- Turnaround - Within 5 business days
Gold$250
- Detail - 10 hours of service
- 24 Hour Access - Yes
- Domain(s) - Up to 3
- Includes - Includes Research, Platform Training, Installations, Upgrades, Theme Modifications, and Development
- Turnaround - Within 3 business days
Silver$150
- Detail - 5 hours of service
- 24 Hour Access - Yes
- Domain(s) - 1
- Includes - Includes Installations, Upgrades, Theme Modifications, and Development
- Turnaround - Within 5 business days
Our Support Process
When we receive a call or email, we go through the following steps to provide help:
Step One
Intro and Info
We want to know who you are, what needs to be done, etc.
Scope Issue
We review the information we have, and put together an estimate of what services are needed (including timeline and cost).
Step Two
Payment Info
Assuming this wasn’t a quick question that was already answered.
Project Tracking
We will send you exclusive access to your own project area so that you can login and track your project 24 hours a day.
Step Three
Website Credentials
If this is a support project or maintenance project, we may need access to your server or WordPress install to provide assistance. We can also work directly on your website, if the project calls for immediate changes or modifications to your site design.
Step Four
Perform Work
We get things done as quickly as possible for you.
Step Five
Notifications
You’re able to track your project on your project board throughout the life of your project. You’re free to login and send messages through the project board as well.
That’s it! We try to make it as easy as possible – and are always open to suggestions on how to improve the customer experience we provide.
